Responsible Gaming

Gaming Should Be Entertainment

At Mystake, we believe that online gaming should be an enjoyable form of entertainment. It is important to remember that gambling should never be viewed as a way to earn money or solve financial problems. Games of chance are designed with a mathematical advantage for the operator, meaning that over time, players are more likely to lose than win.

Please gamble responsibly and only spend what you can afford to lose.

Age Verification

Online gambling in the United Kingdom is only available to players aged 18 and over. It is your responsibility to ensure that you meet the minimum legal age requirement in your jurisdiction before playing.

By accessing Mystake through soundheartmusicltd.co.uk, you confirm that you are at least 18 years of age or the legal gambling age in your country of residence, whichever is higher.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and may not be immediately obvious. Please review the following warning signs and seek help if you recognise any of these behaviours in yourself or someone you know:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to recover money lost
• Spending increasing amounts of time and money on gambling
• Neglecting personal, family, or professional responsibilities due to gambling
• Hiding your gambling activity from family, friends, or healthcare providers
• Feeling anxious, irritable, or restless when trying to reduce or stop gambling
• Using gambling as a way to escape problems or manage negative emotions
• Borrowing money or accumulating debt to fund gambling
• Lying about the extent of your gambling involvement
• Failed attempts to cut back or stop gambling

If you experience any of these warning signs, please seek professional support immediately.

Self-Help Tools & Features

Mystake is committed to providing tools to help you maintain control over your gambling. The following features are available to help manage your gaming responsibly:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a limit on the total amount you are willing to lose over a specific period
• Session Limits: Restrict the amount of time you spend gambling in a single session
• Reality Checks: Receive periodic notifications reminding you how long you have been playing and how much you have spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access to Mystake for a period you choose

You can access these tools through your account settings at any time. For assistance, contact our customer support team.

Support Organisations & Resources

If you or someone you know is struggling with problem gambling, professional support is available. The following organisations offer free, confidential help:

United Kingdom

• GamCare – Free counselling and support for problem gamblers and their families
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free and confidential)
• GamStop – The UK's national self-exclusion scheme
  Website: www.gamstop.co.uk
  Self-exclude from all licensed gambling operators at once
• Gamblers Anonymous – Support meetings and peer-to-peer support
  Website: www.gamblersanonymous.org.uk
• National Problem Gambling Clinic (NHS)
  Specialist NHS treatment for gambling addiction

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Information and support resources

If you are located outside the UK, we encourage you to contact the relevant support organisation for your country or region.

Take Action Today

If you believe you may have a problem with gambling, please do not hesitate to reach out for help. Problem gambling is treatable, and support is available.

Contact one of the support organisations listed above or speak to your GP for advice and referral to specialist services.

Remember: seeking help is a sign of strength, not weakness. Your wellbeing is important to us.

Last updated: 2026. This information is correct at the time of publication and is subject to change.